The COVID-19 pandemic has accelerated the shift towards a more digital world. Changes in behaviour observed now are likely to have lasting effects when the world economy starts to pick up. This webinar will present the main results from a survey of the effects of the COVID-19 pandemic on consumer behavior with regard to e-commerce and the use of digital solutions.
The survey covered 9 emerging and developed economies. The webinar will highlight common and diverging trends, distinguish between consumer behaviour by age, education and gender. For policy makers and business leaders this webinar will offer valuable insights that can inform strategic and policy responses for the recovery phase of the pandemic.
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